Idiots shouldn’t be touching fire alarm panels.
Today’s idiot had tried moving devices into different zones on an Advanced 4000 series using the on screen prompts rather than by plugging in a laptop.
He’d then realised it was going to take in excess of 12 hours and quoted as such.
I completed the job in 2 hours, charged them a quarter of his bill, and even sorted the text on all the zones and devices so it was no longer in CAPSLOCKOVISION. And as a final coup de grace I put my own business logo on there, just to show the idiot that I’d done it right.
He still has the contact until next May, but I don’t think he’ll keep it after I showed the building management the “service records” for the last service which showed he had tested just one device and he’d not actually logged into the commissioning admin level (required by the service manual) to check the loop draw and resistance readings are within spec.